mbits places the satisfaction of our customers at the top of our priorities. It drives the culture of our company, is instilled in our employees and is ingrained in our business practices.

For us to be successful, one other party needs to be successful as well – our customers. We’re about solutions and services that create value and deliver outcomes.

What we do requires a highly personal approach and it’s this approach that differentiates us. It’s also the major reason why customers prefer to work with us. Our passion for service and our level of commitment to delivery is what makes us different. This passion enables us to build a more valuable relationship with our customers. It’s also about having a high level of expertise in our customers market as well as deep knowledge and experience in ICT managed services delivery. We know many of the issues our customer are facing, the expectations they have and the results they need. It also requires the confidence to express our opinions, challenge the status quo and work with our customers to achieve results.

Most importantly, it’s about understanding our customers; Who they are? Where they are and where they want to go? It’s about genuinely listening to them and taking the time to understand what they need to achieve, and when.

We are honest with our customers and work hard to manage their expectations. So over time they learn to trust us and increasingly engage our services.

In a competitive market, this gives us a distinct advantage – customer advocacy built on trust and positive experience.

Most importantly, our customers can rest assured that their IT support needs are in the hands of a professional managed services organisation delivering to the highest standards.

With mbits, customers gain

• business advantage
• improved productivity
• infrastructure reliability
• protection for crucial information assets
• the freedom to focus on their core business
• an enhanced end user experience
• unsurpassed solution security, reliability, availability and performance
• peace of mind knowing they have a proven solution in place backed up by a services team and “ingrained” service culture second to none.

We’re becoming increasingly known for delivering high-quality managed ICT solutions and services that consistently exceed our customers’ expectations.

mbits wants to make an impression in regards to the service we provide but not at the expense of the environment.

To that end mbits engaged the services of Carbon Planet to assess the extent to which we as an organisation generate greenhouse gas emissions. This assessment confirmed that mbits produced an overall total of 69.1 tonnes of GHG emissions, also known as CO2 equivalents (CO2e).

mbits is now in the 2nd Year of offsetting these emissions through the planting of trees under the management of the NSW Department of Forestry. This is an ongoing commitment by mbits to ensure we remain a carbon managed company.

To view detail on the assesment of mbits undertaken by Carbon Planet and our commitment to ensuring we do our bit in regards to all our futures, see the Carbon Planet summary and detailed report links below

• Carbon Planet Executive Summary...
• Carbon Planet Detailed Report...

managed business IT solutions (mbits Pty Ltd) commenced operations in 2007 with the vision of creating a managed IT environment where leading technology, resources, ICT services and management are made available and affordable to customers regardless of their size, budget, location or complexity.

mbits specialises in providing unique, cost effective, high value managed ICT solutions and services to small to medium sized government agencies and corporate clientele. These organisations typically struggle to secure ICT services they "want at a cost they can afford with the customer service and assigned importance they deserve".

mbits provides managed ICT services delivering high value customer outcomes, rather than sale of product with a thin veneer of services attached.

Experience & Key Delivery Infrastructure

With over 75 years of collective IT solutions and managed services expertise on staff, mbits customers have deep experience to draw upon. The result is innovative managed ICT services, delivered by seasoned IT service professionals using "field proven" process.

mbits has the infrastructure in place to back up our delivery operation, having completed the building and commissioning of the mbits Service Desk... mbits Network Operations Centre... and fit out of the mbits Data Centre... This key infrastructure underpins all solutions and managed ICT services across the mbits portfolio and is physically located in the greater Federal region, Canberra.

Managed ICT Services Creation

mbits take multiple vendor technology offerings through a solution integration framework to:

• address and/or minimise individual technology limitations and constraints
• create a new resultant solution with desired characteristics

The result is an integrated vastly improved solution with enhanced functionality which is then integrated with the customers business applications. mbits package the solution as a managed service, ensuring that at any point the service can be “tuned up or down” to meet the ongoing needs of the customer.

All mbits managed ICT services are fully and unconditionally supported by mbits under contracted SLA and offered as a fixed monthly charge.

READ MORE... for detail on mbits solutions and services

mbits rapid growth, customer references and ability to attract and retain the very best IT staff underpin our ability to deliver innovative, flexible, cost effective ICT solutions & services, uniquely tailored to a customers needs.

Why choose mbits? We can think of at least 6 good reasons. These are summarised in the values we operate our business around. They are not just words. They are what we believe strongly in. They are the difference between our competitors and us. They are the things that allow us to build quality relationships and deliver great service.

Six reasons which differentiate mbits

Service Energy –  Service Energy sums up the reason we do what we do. Understanding we are in a service business. That we affect not only the success of businesses but the quality of people’s lives. It’s making every encounter matter. Instilling confidence. Creating optimism. Empowering decisions. It’s working with enthusiasm, intensity and energy. Being able to engage and transfer this services energy into our clients’ business workplace.

Trust – its always acting in the best interests of our clients. Trust is being honest, open and transparent. Telling it like it is. And having the strength and self-belief to do so. It’s managing expectations. Delivering on promises. Standing behind our decisions. Being committed to building long-term relationships. It’s the stability of personnel. Our history of performance. Consistently driving great outcomes. It’s the confidence our clients have in our expertise. It’s caring about our reputation and working hard to build it

Interest - Being genuinely interested means caring about the people and businesses we work for and the markets they work in. It’s immersing ourselves in our clients business. Truly understanding our clients. Taking the time to listen, learn and discover. Asking the right questions so we can provide the right answers. It’s looking beyond the transaction. Knowing our business is about the success of others.

Commitment  - Determination to Succeed.  Commitment is our determination to deliver positive outcomes for our clients. It’s being there for them long after the order. It’s taking a long-term view. It’s our drive to be the best. Working hard to continuously improve each day. It’s our passion for the industry and seeking to set new standards in quality and service. It’s being tenacious and focused. Aggressively pursuing success for our clients, and ourselves.

Expertise – using our experience and intelligence to create opportunity. It’s specialist knowledge and experience in managed services. Understanding our clients’ businesses and the people in the business. Knowing what drives their success. It’s having the right people with talent and insight. It’s investing in the continual development of our people and our collective knowledge and skills. It’s having the confidence to challenge the expected and apply fresh thinking to find new solutions. It’s taking a leadership position in the industry. Sharing our expertise.

Services Portfolio – its about the investment we have made in R&D and testing and evaluation of COTS technologies and applying this to the challenges we see in our clients business. It’s about developing unique solutions and services which take the best available offerings and through integration with others making them collectively better. Its about being different and approaching development in a non traditional way to deliver something new and innovative. Its about a breadth and quality of solutions and services which enable us to punch way above our weight and deliver our clients real outcomes. At mbits  it’s not what we do that’s different. It’s the way we do it. And we do everything with commitment, quality and care.