mbits places the satisfaction of our customers at the top of our priorities. It drives the culture of our company, is instilled in our employees and is ingrained in our business practices.

mbits applies one measure to all of our business, that being customer satisfaction. The company views performance against this measure as the key enabler for growth and success of the business.

Customer satisfaction and advocacy for mbits services can only be achieved through continuous service improvement, responsiveness, attention to detail, meeting commitments, delivering outcomes and consistently exceeding our customers expectations.

Most importantly, our customers can rest assured that their IT support needs are in the hands of a professional managed services organisation delivering to the highest standards.

With mbits, customers gain

• business advantage
• improved productivity
• infrastructure reliability
• protection for crucial information assets
• the freedom to focus on their core business
• an enhanced end user experience
• unsurpassed solution security, reliability, availability and performance
• peace of mind knowing they have a proven solution in place backed up by a services team and “ingrained” service culture second to none.

We’re becoming increasingly known for delivering high-quality managed ICT solutions and services that consistently exceed our customers’ expectations.

mbits wants to make an impression in regards to the service we provide but not at the expense of the environment.

To that end mbits engaged the services of Carbon Planet to assess the extent to which we as an organisation generate greenhouse gas emissions. This assessment confirmed that mbits produced an overall total of 69.1 tonnes of GHG emissions, also known as CO2 equivalents (CO2e).

mbits is now in the 2nd Year of offsetting these emissions through the planting of trees under the management of the NSW Department of Forestry. This is an ongoing commitment by mbits to ensure we remain a carbon managed company.

To view detail on the assesment of mbits undertaken by Carbon Planet and our commitment to ensuring we do our bit in regards to all our futures, see the Carbon Planet summary and detailed report links below

• Carbon Planet Executive Summary...
• Carbon Planet Detailed Report...

managed business IT solutions (mbits Pty Ltd) commenced operations in 2007 with the vision of creating a managed IT environment where leading technology, resources, ICT services and management are made available and affordable to customers regardless of their size, budget, location or complexity.

mbits specialises in provding unique, cost effective, high value managed ICT solututions and services to small to medium sized government agencies and corporate clientele. These organisations typically struggle to secure ICT services they "want at a cost they can afford with the customer service and assigned importance they deserve".

mbits provides managed ICT services delivering high value customer outcomes, rather than sale of product with a thin veneer of services attached.

Experience & Key Delivery Infrastructure

With over 75 years of collective IT solutions expertise and 50 years collective experience in managed ICT services and outsourcing on staff, mbits has deep experience to draw upon. The result is a unique service delivery operation featuring innovative managed ICT services, delivered by seasoned IT service practitioners using "field proven" process.

mbits has the infrastructure in place to back up our delivery operation, having completed the building and commissioning of the mbits Service Desk... mbits Network Operations Centre... and fit out of the mbits Data Centre... This key infrastructure underpins all solutons and managed ICT services across the mbits portfolio and is physically located in the greater Federal region, Canberra.

Managed ICT Services Creation

mbits take multiple vendor technology offerings through a solution integration framework to:

• address and/or minimise individual technology limitations and constraints
• create a new resultant solution with desired characteristics

The result is an integrated vastly improved solution with enhanced functionality which is then integrated with the customers business applications. mbits package the solution as a managed service, ensuring that at any point the service can be “tuned up or down” to meet the ongoing needs of the customer.

All mbits managed ICT services are fully and unconditionally supported by mbits under contracted SLA and offered as a fixed monthly charge.

READ MORE... for the current portfolio of mbits solutions and managed ICT services

mbits rapid growth, customer references and ability to attract and retain the very best IT staff underpin our ability to deliver innovative, flexible, cost effective ICT solutions & services, uniquely tailored to a customers needs.