The mbits Service Desk is the single point of contact (SPOC) for mbits customers and the central hub of the mbits service delivery operation. The primary function of the Service Desk is:
Incident Management: life cycle management of all service requests and providing an interface to other IT Service management (ITSM) processes
Communication: keeping the customer informed of progress and advising on workarounds
Single Point of Contact: for all customer service and support requests
- Ownership and Accountability: for all customer service related incidents, issues and requests
The mbits Service Desk is purpose built to support the portfolio of mbits solutions and managed ICT services. The Service Desk is ITIL compliant and features the very latest in service management, delivery process, service workflow and support tools.
READ MORE... for more detail on the features and online capability of the mbits Service Desk.
