mbits offer a comprehensive portfolio of managed ICT solutions and services.

The portfolio is constantly being updated to incorporate the release and integration of new technology, improvement of existing service offerings and the development of new services.

The current portfolio of mbits Managed ICT Solutions and Services includes

• Desktop/Laptop 
  • Terminal Services, Thin Client, Virtual Desktop Infrastructure (VDI)
• Network LAN/WAN
• Network Optimisation & Tuning 
• Telecommunications Provision & Management
• Secure Internet Enterprise Gateway Environment (SIEGE)
• File & Print
• email Archiving
• Anti Virus, Anti Spam, Anti Adware, Anti Phishing
• Web Filtering - worms, spyware, trojans, malware
• Content Management
• Backup and Restore`
• IP Telephony (VoIP) & Unified Communications
• Infrastructure as a Service (IaaS)
  • Server, Virtualisation, secureLAN, Storage, Firewall,  Database, Secure Authentication, Remote Access, VPN
• Software as a Service (SaaS)
  • tenderingBITS, email, Sharepoint, Internal Website, DMZ
• Disaster Recovery
• Business IT Service Continuity
• Delivery Infrastructure
  • Service Desk
  • Network Operations Centre
  • Data Centre
• ICT Technical Consulting
• Solution Architecture
• Systems & Services Design
• System Infrastructure Build, Staging and Integration
• Security Services
• IT Service Continuity
• Business Continuity Planning
• Account & Service Delivery Management

READ MORE... to view the current mbits solutions and ICT services catalogue

The mbits Data Centre physically houses the servers, storage, communications, security and network infrastructure which underpins the delivery of all mbits solutions and managed ICT services.

The mbits Data Centre is T4 rated to PROTECTED and physically located within the TransACT Data Centre Building at 470 Northbourne Avenue, Canberra.

READ MORE... for more detail, features and capability of the mbits Data Centre facility.

The mbits Service Desk is the single point of contact (SPOC) for mbits customers and the central hub of the mbits service delivery operation. The primary function of the Service Desk is:

• Incident Management: life cycle management of all service requests and providing an interface to other IT Service management (ITSM) processes
• Communication: keeping the customer informed of progress and advising on workarounds
• Single Point of Contact: for all customer service and support requests
• Ownership and Accountability: for all customer service related incidents, issues and requests

The mbits Service Desk is purpose built to support the portfolio of mbits solutions and managed ICT services. The Service Desk is ITIL compliant and features the very latest in service management, delivery process, service workflow and support tools.

READ MORE... for more detail on the features and online capability of the mbits Service Desk.

Network infrastructure is a strategic asset and network performance is a critically important element in any organisation today.

When the network goes down, organisations incur a signficant cost in lost productivity, and possibly direct commercial loss.

This cost and risk increases exponentially as organisations become more reliant on ICT and the network undepinning it for day to day business operations.

The mbits Network Operations Centre (NOC) is a key operational element supporting the portfolio of mbits managed ICT services. The NOC's prime purpose is to ensure the stability, availability and ongoing performance of the mbits network infrastructure, which our managed services customers rely upon.

The mbits NOC delivers:

• network monitoring and management with realtime notification and instantaneous response to developing issues and required remediation.
• reduced risk through automated software distribution, security patching and routine administrative tasks so crucial in maintaining a robust high performance network infrastructure.
• the basis upon which a stable reliable and robust network infrastructure is maintained in support our customers business operations
• the platform upon which informed decisions can be made regarding System, LAN, WAN capacity management, business continuity services and strategic IT planning.

The NOC is tightly integrated with the mbits Service Desk and features state of the art technology, process, security, infrastructure, application monitoring and management.

READ MORE... for more detail on the features and capability of the mbits Network Operations Centre.